Privacy Policy
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This privacy policy outlines how we collect, use, and protect the information you provide when using our services.
Privacy Policy of Dilusso Towing LLC
Information We Collect
We may collect the following types of personal information when you use our services:
Personal Identifiable Information (PII): Name, phone number, email address, and billing information.
Vehicle Information: Make, model, license plate number, and location.
Service Information: Details about the towing or roadside assistance services requested.
Payment Information: Credit/debit card details, payment methods, or transaction history.
How We Use Your Information
The information we collect is used to:
Provide, deliver, and manage towing and roadside assistance services.
Contact you regarding your service requests or updates.
Process payments and provide invoices/receipts.
Improve our services and customer experience.
Comply with legal obligations and resolve disputes.
Sharing of Information
We value your privacy and will never sell, rent, or share your personal information without your consent, except in the following circumstances:
Service Providers: We may share information with trusted third-party providers to process payments or deliver services on our behalf.
Legal Requirements: We may disclose information when required by law or to protect our legal rights.
Emergency Situations: in cases where immediate action is necessary to ensure your safety or the safety of others.
Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure servers for data storage.
Encrypted payment processing.
Regular review and updates to our data protection practices.
However, no system can be entirely secure, and we cannot guarantee the absolute security of your data.
Your Rights
You have the right to:
Access the personal information we have about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your information, subject to legal or contractual obligations.
Opt out of receiving promotional communications.
To exercise these rights, please contact us at (704) 681-3638
Cookies and Tracking
Our website or online tools may use cookies to enhance your browsing experience. Cookies are small files stored on your device to remember preferences or gather analytical data. You can disable cookies in your browser settings, but this may impact website functionality.
Third-Party Links
Our website or communications may include links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.
Policy Updates
We reserve the right to update this privacy policy at any time. Changes will be communicated through our website or other appropriate channels. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Phone: (704) 681-3638
Email: [email protected]
Address: Monroe, NC, United States, 28112
Thank you for trusting DILUSSO Towing LLC. Your privacy and trust are important to us, and we are committed to keeping your information safe.
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MONDAY – SATURDAY
9:00am - 8:00pm
SUNDAY
9:00am - 10:00pm